• Background Image

    News & Updates

    how we help security firms

June 19, 2018

Creating a Sound Budget

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

Creating a Sound Budget

Creating a realistic budget is a must for any company. A solid understanding on how to create a budget can help you grow your business and help you get out of debt by optimizing expenditures.

In a nutshell, a budget will show you how much money you expect to bring in and what resources you’ll need to make this happen (that is, expenditures).

If you haven’t created your budget yet, take a look at these tips:

Set a Time Frame for your budget.

Many businesses do 12-month budget starting from July.

Work on your fixed costs. Start working on those expenses that are not expected to change during the period.

Check your variable costs such as utilities, costs of materials, etc. Don’t take costs for granted. Make sure these are necessary to run your business.

Things get a bit complicated when it comes to forecasting. Income budget is used to make financial plans and pinpoint which stream of income is the most lucrative at any given time. Make sure the expected income is realistic. Be conservative and use all the data that is available to you to make this decision.

So now you have a budget which will provide you and other stakeholders some guidance through the new financial year.

Actuals: it reflects how much revenue has been actually generated and how much money has been paid out in expenditures at a given point in time during a fiscal year. Record the actuals, and calculate the difference between your budgeted amount and actual income and expenses.

Take action: how did the budget perform against the actuals? You may need to make changes based on your analyses.

 

Having issues to keep track of costs? Get a professional on the job. You may want to look into outsourcing

bookkeepers and accountants 

 

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Security and Cleaning  Industry.

 

 

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

May 30, 2018

How to Find and Keep Loyal Clients

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

How to Find and Keep Loyal Clients

We’re going to return to marketing consultant and best-selling author Simon Sinek’s idea of building on the why of creating your own firm. How can you use this to build your firm’s business?

 

We all want to belong to something

The most basic human desire is to feel like we belong to something. A unit. A tribe. A team. A family. When we’re in a situation where we feel like we don’t belong, our antennae are quivering, searching for the people that feel like we do.

This applies to your clients too. There are people out there who desperately need security and facility management services and who have signed on to Firm X because it’s convenient or it’s cheap or it’s the closest thing they can find to what they feel.

However those clients aren’t fully satisfied because the firm they’re currently dealing with is just the lesser evil they could find. Firm X doesn’t believe that this particular niche of clients is being underserviced or ignored.

But if your firm does care, and demonstrates that they care about the issues plaguing that client niche, then the clients’ antennae are going to go off. You’re not just going to be another firm; you’re going to be the firm that not only gets that they have special needs, but is in fact fighting to change the industry as a whole so that people with similar problems will never be neglected again.

In other words, you’re not just the owner of a business; you’re a leader in your industry and an authorized adviser. This is how you build true customer loyalty.

 

Finding your cause

There are different ways you can figure out what areas need leadership within your industry.

The first and most important one comes from your own knowledge of the industry. When you started the business, you did it for a reason (your why). Make sure that this reason is still aligned with your services, your mission and vision. Ask yourself if these need redefinition.

Another method to find out areas that concern your clients and others is to seek out client complaints in social media. For example you could look up small and medium-sized local business groups on LinkedIn, Twitter, Facebook, etc. Check the data and examine it? Can you see a pattern or a specific group that requires attention? Whatever groups you investigate, look for common complaints. If the outcry is strong enough, you’ve found an army in need of a leader.

 

Communicate your beliefs

Once you’ve identified the particular burr under your saddle (or those of the communities calling for help) it’s time to let people know that your firm’s entire existence is to help people just like them. Communicating your belief that Problem X needs to be faced and made better is the essence of leadership. Communication is key.

Think about Elon Musk. Electric cars weren’t new when he cooked up Tesla, but they were something of a joke or a matter of curiosity at best.

Elon changed the discussion. It was no longer about novelty cars or cars that didn’t need to be constantly filled up at the gas station; he reframed the idea of electric cars into a battle against death by pollution.

Think about before Elon started making a noise about electric cars – how many car manufacturers were really promoting their own line of electric vehicles? The answer is zero. Now every car manufacturer in the world is coming out with electrics and hybrids in an effort to not be left behind. Even so, Tesla is still considered the top dog in that particular battle.

Elon was loud, brash, and sometimes even rude in promoting his belief that fossil fuel cars were killing us and that we needed to fight back with Tesla cars. He clearly communicated his belief on the matter.

Luckily, there were millions of people who truly believed the same thing as Elon. This is your goal – to attract clients who believe what you believe.

 

Repeat business versus client loyalty

Repeat business is someone willing to pay you more than once. This may occur because of convenience, because you currently have better services, a lower price… However, each of these points can be beaten out by a competitor who will take away even long-time repeat customers.

Loyaltyis when someone stays with your firm despite the fact that someone else might offer what you’re offering at a cheaper price or they have a fancier office. Loyal clients stick with you because being with your firm says something about themselves – that they strongly share the same values that you do.

The people who are more likely to be loyal like innovators; they like to be at the head of the line (or in at the start of a change). It’s not because they think they’re getting a cheaper or better product or service (witness the people who line up for iPhones); it’s because being ahead of the pack when it comes to their particular issue means something to them.

The question becomes – how can you be an innovator as opposed to just another firm with a bit of a marketing hook?

 

Building your marketing for innovators, not the crowd

You build your marketing around your why – the reason your company exists.

You do not build your marketing around your services. Every firm does that. And if every firm does it, and you do it, then there is no way you can stand out.

The sharp end of your promotions is the statement that you’re fed up with X (the problem you’ve identified or already feel very strongly about), and you’re not going to take it anymore. In other words, you shout your firm’s why from the rooftops.

Only after this belief is made clear do you display how you intend to fight the good fight by introducing your innovative service packages geared towards people who share your belief.

Loyal customers will not buy what you do or how you do it (this is the realm of the repeat customer for as long as you can hold them); they buy why you do it. They will keep coming back to you because you are the medium through which they can act out on their own beliefs, even if the competition is cheaper.

 

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Construction Industry.

 

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

 

May 22, 2018

Here’s one of the best ways for Security companies to get new clients

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

Here’s one of the best ways for Security companies to get new clients

Security firms need to keep relying on their know-how and focus on customer service. Is your company better than your competitors at it? Then it’s time to expand Read more below

Each industry has its own particularities when it comes to client acquisition. Tech Giants, for instance, have amassed millions of clients through web-related marketing strategies such as Search Engine Optimization, and have prioritized client acquisition before revenue in their early stages. Grocers in Australia have recently increased their focus on low-price policies to keep or increase their market share. Security firms have used different techniques depending on the nature of their business activities and their size. Client acquisition strategies range from merges and acquisitions from large players to low-price policies.

SMEs in Security need to keep relying on their know-how and focus on customer service. If you are confident your customers are satisfied with your services, then you should consider capitalizing on that, and focus on referrals.

 

Referral tips

Here are a couple of methods that we’ve found impress current clients and motivate them to help you pull in more business. Do keep in mind though that you only want to go to your A-list clients for referrals – like breeds like. If you go to your D-listers you’re only going to get more low-calibre clients which is not the kind of growth you’re looking for.

 

 

 

 

The Note

Be it by email or traditional mail, letters can help you pull in new choice clients. Language is of obvious importance in such notes so make sure you’re telling your clients that things are going great but do not tell them that you’re stuffed to the gills with work.

By outsourcing non-core services, you’re guaranteeing that there’s no such thing as “too busy” and that you’ll always have room for new clients. Scaling up your back office services takes days, not months.

If you think sending out a letter like this is still too bluntly sales-ish then consider making a request for referrals part of your system of working with clients. In this case what you do is write up an agenda of what both you and the client can expect from each other during the duration of a project or time-frame together. One of the points of this early agenda letter is that, at a specific time near the end of the project or duration, if your client is happy with your work you will be asking them for a recommendation. This way it’s completely expected and will save yourself some squeamishness if the previous letter approach is too blunt for your liking.

 

Follow up

As soon as someone sends you a referral, make a point of thanking them. This thanks can even take the form of a gift – perhaps a free service that your existing client has never used but you think would be of benefit to them. The added bonus here is that it may introduce that existing client to a service that they’ll decide they simply cannot do without and will start paying for it in the future.

If the referral comes onboard, let it know to the person who referred you. People feel good when they help make a match.

If the referral doesn’t work out you should still let your existing client know, but in this case slip in some info about your ideal type of client so your existing client will make better recommendations in the future.

(Also, thanking people is just the classy thing to do.)

 

Give and take

A great way to increase referrals is to make a habit of referring business to others. Recommending a business to a colleague can start a chain reaction leading not only to new business but also to a better network. Chances to get help increase exponentially if you help others.

Offering incentives is the most common approach to referrals. Dropbox’s policy to offer free storage resulted in a massive increase of their user base. But incentives cost money and not all firms have the resources to finance them. If you outsource non-core services to an outsourcing firm like BOSS, you’ll be able to allocate the resulting savings to marketing efforts like customer acquisition through referrals.

 

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Security and Cleaning  Industry.

 

 

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

May 22, 2018

How to Find and Keep Loyal Clients

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

How to Find and Keep Loyal Clients

We’re going to return to marketing consultant and best-selling author Simon Sinek’s idea of building on the why of creating your own firm. How can you use this to build your firm’s business?

 

We all want to belong to something

The most basic human desire is to feel like we belong to something. A unit. A tribe. A team. A family. When we’re in a situation where we feel like we don’t belong, our antennae are quivering, searching for the people that feel like we do.

This applies to your clients too. There are people out there who desperately need security and facility management services and who have signed on to Firm X because it’s convenient or it’s cheap or it’s the closest thing they can find to what they feel.

However those clients aren’t fully satisfied because the firm they’re currently dealing with is just the lesser evil they could find. Firm X doesn’t believe that this particular niche of clients is being underserviced or ignored.

But if your firm does care, and demonstrates that they care about the issues plaguing that client niche, then the clients’ antennae are going to go off. You’re not just going to be another firm; you’re going to be the firm that not only gets that they have special needs, but is in fact fighting to change the industry as a whole so that people with similar problems will never be neglected again.

In other words, you’re not just the owner of a business; you’re a leader in your industry and an authorized adviser. This is how you build true customer loyalty.

 

Finding your cause

There are different ways you can figure out what areas need leadership within your industry.

The first and most important one comes from your own knowledge of the industry. When you started the business, you did it for a reason (your why). Make sure that this reason is still aligned with your services, your mission and vision. Ask yourself if these need redefinition.

Another method to find out areas that concern your clients and others is to seek out client complaints in social media. For example you could look up small and medium-sized local business groups on LinkedIn, Twitter, Facebook, etc. Check the data and examine it? Can you see a pattern or a specific group that requires attention? Whatever groups you investigate, look for common complaints. If the outcry is strong enough, you’ve found an army in need of a leader.

 

 

Communicate your beliefs

Once you’ve identified the particular burr under your saddle (or those of the communities calling for help) it’s time to let people know that your firm’s entire existence is to help people just like them. Communicating your belief that Problem X needs to be faced and made better is the essence of leadership. Communication is key.

 

Think about Elon Musk. Electric cars weren’t new when he cooked up Tesla, but they were something of a joke or a matter of curiosity at best.

Elon changed the discussion. It was no longer about novelty cars or cars that didn’t need to be constantly filled up at the gas station; he reframed the idea of electric cars into a battle against death by pollution.

Think about before Elon started making a noise about electric cars – how many car manufacturers were really promoting their own line of electric vehicles? The answer is zero. Now every car manufacturer in the world is coming out with electrics and hybrids in an effort to not be left behind. Even so, Tesla is still considered the top dog in that particular battle.

Elon was loud, brash, and sometimes even rude in promoting his belief that fossil fuel cars were killing us and that we needed to fight back with Tesla cars. He clearly communicated his belief on the matter.

Luckily, there were millions of people who truly believed the same thing as Elon. This is your goal – to attract clients who believe what you believe.

 

Repeat business versus client loyalty

 

Repeat business is someone willing to pay you more than once. This may occur because of convenience, because you currently have better services, a lower price… However, each of these points can be beaten out by a competitor who will take away even long-time repeat customers.

Loyalty is when someone stays with your firm despite the fact that someone else might offer what you’re offering at a cheaper price or they have a fancier office. Loyal clients stick with you because being with your firm says something about themselves – that they strongly share the same values that you do.

The people who are more likely to be loyal like innovators; they like to be at the head of the line (or in at the start of a change). It’s not because they think they’re getting a cheaper or better product or service (witness the people who line up for iPhones); it’s because being ahead of the pack when it comes to their particular issue means something to them.

The question becomes – how can you be an innovator as opposed to just another firm with a bit of a marketing hook?

 

Building your marketing for innovators, not the crowd

You build your marketing around your why – the reason your company exists.

You do not build your marketing around your services. Every firm does that. And if every firm does it, and you do it, then there is no way you can stand out.

The sharp end of your promotions is the statement that you’re fed up with X (the problem you’ve identified or already feel very strongly about), and you’re not going to take it anymore. In other words, you shout your firm’s why from the rooftops.

Only after this belief is made clear do you display how you intend to fight the good fight by introducing your innovative service packages geared towards people who share your belief.

Loyal customers will not buy what you do or how you do it (this is the realm of the repeat customer for as long as you can hold them); they buy why you do it. They will keep coming back to you because you are the medium through which they can act out on their own beliefs, even if the competition is cheaper.

 

 

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Security and Cleaning  Industry.

 

 

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

April 6, 2018

3 Simple Ways to Cut Operating Costs for Cleaning Businesses

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

3 Simple Ways to Cut Operating Costs for Cleaning Businesses

If you own a company or are the head of a department, you are probably looking into options to reduce costs. Even when revenue is coming in, and even when the business is expanding, there is always pressure to reduce costs.

Experts and technology gurus talk about decreasing costs through robotics, artificial intelligence, and the like. We are constantly told how these will revolutionize our industry and others. However, if you have the responsibility to reduce costs you may want to start considering options that are feasible today. And that’s the focus of this article.

 

No need for Big Data, but gather some relevant data

Gathering data is getting easier with plenty of inexpensive tools. Many businesses use QR-codes and mobile applications to collect field staff data such as cleaner location. If you’re still a pen & paper lover, consider getting started with some software –even if it’s as basic as an electronic spreadsheet. The software you use is relevant but what is really important is being consistent.

If you are already doing this you should be able to answer the following:

Do you know which of your services provides better returns? Which one contributes negatively to your cash flow? Who are your top clients and what’s their profile?

If you already know which services are the most profitable at a client level, you are on the right track. You should now be equipped with the business intelligence to cut costs wisely.

 

Have some KPIs

Setting Key Performance Indicators (KPIs) is a good way to measure your processes. It will help you identify what’s a standard performance of a process or task. Once you have this information, you’ll be able to compare the performance of your team members, and even compare them with industry standards. Again, be consistent with your KPIs.

It’s a good business practice to have KPIs that can be reviewed periodically. If you can’t do that for whatever reason, re-design the KPI.

Sales staff commission and bonus: make sure you incentivize your sales team in an adequate manner. Many companies and sales people focus on revenue more than profitability. This is not necessarily a negative approach but it is a common mistake. Simply make sure your company goals are aligned with the bonus schemes for sales staff. Otherwise you’ll end up paying bonuses that add nothing to the bottom line.

 

Admin overheads

In addition to the usual obligations (BAS, tax returns, financial reports, etc.) businesses in the cleaning industry often have to manage contractors and casual staff in large numbers. If your business does one-off cleans you probably end up recording a lot of information from field staff that is later used to create invoices.

These admin costs are not cheap. The solution BOSS provides is a simple one that will reduce your overheads by more than 50%. In a nutshell, you choose a partnership type (a casual or a dedicated resource) and you liaise with him / her the same way you do with any in-house employee who works remotely or in another office.

 

 

 

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Cleaning Industry.

 

 

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

April 5, 2018

3 Simple Ways to Cut Operating Costs for Security Businesses

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

3 Simple Ways to Cut Operating Costs for Security Businesses

If you own a company or are the head of a department, you are probably looking into options to reduce costs. Even when revenue is coming in, and even when the business is expanding, there is always pressure to reduce costs.

Experts and technology gurus talk about decreasing costs through robotics, artificial intelligence, drones, RPA and the like. We are constantly told how these will revolutionize our industry and others. However, if you have the responsibility to reduce costs you may want to start considering options that are feasible today. And that’s the focus of this article.

 

No need for Big Data, but gather some relevant data

Gathering data is getting easier with plenty of inexpensive tools. If you’re still using pen and paper, consider getting started with some software –even if it’s as basic as an electronic spreadsheet. The software you use is relevant but what is really important is being consistent.

If you are already doing this you should be able to answer the following:

Do you know which of your services provides better returns? Which one contributes negatively to your cash flow? Who are your top clients and what’s their profile?

If you already know which services are the most profitable at a client level, you are on the right track. You should now be equipped with the business intelligence to cut costs wisely.

 

Have some KPIs

Setting Key Performance Indicators (KPIs) is a good way to measure your processes. It will help you identify what’s a standard performance of a process or task. Once you have this information, you’ll be able to compare the performance of your team. Again, be consistent with your KPIs.

It’s a good business practice to have KPIs that can be reviewed periodically. If you can’t do that for whatever reason, re-design the KPI.

Sales staff bonus: make sure you incentivize your sales team in an adequate manner. Many companies and sales people focus on revenue more than profitability. This is not necessarily a negative approach but it is a common mistake. Simply make sure your company goals are aligned with the bonus schemes for sales staff. Otherwise you’ll end up paying bonuses that add nothing to the bottom line.

 

 Admin Overheads

In addition to the usual obligations (BAS, tax returns, financial reports, etc.) businesses have to cope with other security industry requirements such as recording information for incidents, jobs, keys, and keeping records on all jobs subcontracted to licensees and service providers.

Being compliant is not cheap due to admin costs. The solution BOSS provides is a simple one that will reduce your overheads by more than 50%. In a nutshell, you choose a partnership type (a casual or a dedicated resource) and you liaise with him / her the same way.

 

 

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Security Industry.

 

 

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

February 3, 2017

3 Big Ways to Save Yourself Time

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

3 Big Ways to Save Yourself Time

A lot of the time-management tips out there deal with eliminating waste in your daily procedures. They give you ways to cut down procrastination or how to increase your speed in getting through your tasks for the day.

But these tips miss out on the biggest time-saving question there is – should you be doing those tasks at all? The real key to running your business at full speed isn’t getting through every single job at breakneck speed – instead your focus should be on figuring out which jobs you should be doing, and those that you should be cutting from your personal schedule.

Tip 1 – Schedule a Goal

First off, schedule one or two big goals for your business as a whole. A year from now, what is one major accomplishment that you would like to see achieved by your firm? Mark that goal on your calendar in big bold letters 365 days from today.

Now break that big goal down into a series of smaller goals, scheduling them one after another in reasonable increments. Put those on your calendar too.

You’ve now just narrowed your focus down to where you should really be putting your energy. All of those milestones you’ve just marked down are your next big due dates. Having these deadlines means you’re going to have a much clearer vision of what you should be working on and what is extraneous.

Share these deadlines with your crew. Checking off one of these milestones gives a huge morale boost, and if everyone in your firm has contributed, you’re going to have a healthy bit of teambuilding built right into the process without any extra effort on your behalf.

Throw a little party when you check off a milestone. Throw a big party when you reach that major one-year goal. And then repeat.

Tip 2 – Delegate

Delegation can seem kind of obvious from the outside looking in. But for some people, especially those who have built up their business right from scratch, letting go of any of the day-to-day details can be nerve-wracking and even a bit painful.

But giving into those fears and doubts is holding back your firm’s growth. If you’re running around trying to get a finger into every pie then you’re not spending time accomplishing your big goal. In other words, you’re not growing.

Still not sure? There has to be at least one thing that you groan at doing, a task that is just a total drag for you to do. Give it away. Someone is going to love A) having the work, B) being trusted with the responsibility of caring for your baby, and C) they’re going to become more invested in your firm since they now play a larger part and carry a bigger responsibility.

You’ll be amazed how much lighter your day will feel. And you’re still there to course-correct as your trusted delegate gets into your established workflow.

Now take a look and see what else you can delegate. We bet you can find more than one item on your checklist.

If you’re currently a one-person shop and you’re not sure you want to initiate the financial and time-sink risk of hiring someone on then take a serious look at outsourcing – it’ll save you an immense amount of time and money.

Tip 3 – Spend Less Time Talking About Doing Things and More Time Actually Doing Them

Some meetings are absolutely essential. Others, not so much. It’s time you figured out if your meetings fall under the first category or the second.

Here’s one way you can find out – put a hard time limit on how long a meeting can last. Initially you might have to spend a few post-meeting minutes in one-on-one sessions with employees who weren’t able to get all their points across in time. But the idea here is with that time limit in place they’re going to start to think about condensing their info so they can get it across in a faster fashion.

If you have multiple employees, rotate who gets to go first. The people first in line are initially going to take longer because they don’t feel as much pressure. But when they end up last in the next meeting, they’re going to see how detrimental to the team as a whole it is when they take too long.

Get them used to the “elevator pitch.” This is a show-business term describing how if a writer or producer meets a studio executive (the person with the money) in an elevator they can pitch a movie in the time it takes for the elevator to get from A to B.

So show them how to make their own pitch, and then if you need more information you can give them more time or talk to them one-on-one later. But you’ll be surprised – the more practice you all get, the more informative those pitches will be, getting more info across in a smaller amount of time.

Going further, you need to ask if certain meetings are necessary at all. Can everything you’re going to say be said in an email? Or do you, as the boss, have to be in on every meeting? Departments aren’t necessarily going to need you there for every info-swap session. Just get someone to shoot you a quick summary.

Set the Right Example

The more your people see you, the boss, focusing in on what really matters to get you to your next milestone or big goal, the more they’re going to emulate you. Your whole team will become a time-management master, not because they’ve cut down on procrastination or have upped workflow efficiency by one or two percent, but because they’ve learned to work only on what truly matters.

Would you like to know more? Visit https://boz.com.au/how-we-help-security-firms/

Take care of your business anywhere with BOSS. Get started with your Free Trial today!

Subscribe to BOSS - Receive monthly articles and special white papers

Sign up to receive monthly articles and special white papers and learn:

  • Tips to Market Your Business
  • How to Increase Your Profit
  • And More!

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

January 4, 2017

Are You Competing On Price Alone? Look into Alternatives

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

Are You Competing On Price Alone? Look into Alternatives

Competing via price kind of makes sense, right? If you cost less than the firm down the street for the same quality of work then the clients will come to you. The big problem though is that you now have to do a lot more work to make the same level of money you were bringing in before. But if you outsource your bookkeeping and your compliance responsibilities, you might find a better way to take on your competition.

Offer More Services

Instead of lowering your prices you could consider expanding your firm’s menu of services beyond the basics. Moving into more complex, higher added-value services or advisory tasks will help your company to set itself apart from the competition. You and your core team’s goal is to demonstrate that you’re experts in security matters. Once you’re regarded as their security expert, your chances to improve client retention will increase exponentially.

Offering an expanded menu of services obviously means more work for you from existing clients, and work from new clients rolling in who weren’t served by your previous menu of offerings but are attracted by the additional services that you’re now able to provide.

All set to take in new opportunities?

You’ll need to be ready for the coming changes. What are the trends in Security in your specific subsector? Are you prepared to take on new services that might be vital to your firm’s success in the near future? A good example is the Internet of Things. We’ve been reading a lot about the tech giants investing billions on it. They’ll surely need partners to deploy some of their solutions. Who and how is yet to be unveiled but one thing is clear: only companies that are ready for change will have the ability to get a slice of the pie.

Another example –this one a bit more niche- is the facial and facial expression recognition devices that are being developed for the security industry, extending from crime-fighting, border control, or access control. Again, we don’t know yet when this will become main stream but few would dare say that it won’t have much of an impact.

Staying tuned with industry trends is not easy when your day to day obligations take 100% of your time. This is why freeing up some time is indispensable for decision-makers. Outsourcing accounting bookkeeping and compliance work can help your company in this regard. Additionally, outsourcing non-core tasks will slim down your firms’ structural costs, making it more agile to respond to industry changes and take advantage of new opportunities.

Meet your clients as often as you’d like

One of the immediate consequences of outsourcing is that you’ll free up some time and resources. Once this happens, you can spend this additional time meeting your clients, which is something that they’re going to love. This will automatically lead to client retention and most likely will help you increase business through referrals. It’s worth remembering that the simplest way to grow your business is to retain existing customers and provide them with additional services!

A recap on outsourcing benefits

If you outsource admin work, you will have a team of experienced accountants doing all of the compliance work for you. Plus since you don’t have any of the costs associated with the hiring process, you’re setting yourself up with a relatively small bump to your overhead costs. Remember that costs like HR, office space, consumables, superannuation and the like can be up to 1.4 times the base salary of an employee!

Take care of your business anywhere with BOSS. Get started with your Free Trial today!

Would you like to know more? Visit https://boz.com.au/how-we-help-security-firms/

Subscribe to BOSS - Receive monthly articles and special white papers

Sign up to receive monthly articles and special white papers and learn:

  • Tips to Market Your Business
  • How to Increase Your Profit
  • And More!

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

January 4, 2017

Security Industry and Compliance Work

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

Security Industry and Compliance Work

The administration costs in the security industry are higher than in other industries due to specific compliance work. In addition to the usual obligations (BAS, tax returns, financial reports, etc.) firms have to cope with other security industry requirements such as recording information for incidents, jobs, keys, and keeping records on all jobs subcontracted to licensees and service providers. Being compliant is expensive due to admin costs. It’s rarely possible to pass these costs on to customers due to the competitive nature of the industry. Large multinationals found the answer to this puzzle many years ago: they started outsourcing processes to third parties to reduce fixed costs and to improve their flexibility. And yes, they still do today.

Looking at the whole picture

When looking at the overheads directly related to compliance work, one should not only focus on employees’ wages but on a range of activities which contribute to cost. Think of, for instance, the induction process, the ongoing training, the day to day management of staff, superannuation, office rent, etc. To succeed in the security industry, firms need to make sure they keep a lid on all these staff-related costs. This is why successful security companies pay serious attention to employee retention.

Retaining staff: a complicated venture?

It’s not! Retaining an average performance team should not be an issue, but this is not what you want. You will need a top-level team if you are to succeed. When you outsource compliance, accounting and bookkeeping work, you’re giving yourself more room to hire a better in-house team. First you’re left with far more time, and second, your budget to hire people that will add value to your business will also increase.

Let’s take a look at 3 factors that should go into your building a dynamite team.

Bad hires

When you outsource accounting, you avoid bad hires. BOSS provides you with a deep pool of certified and experienced overseas team members that come with an added bonus – you don’t have to directly manage them.

This isn’t to say that you’re denied input into how they work with you. You are in fact encouraged to tweak your relationship with your outsourced team members and their manager so that you work together as efficiently as possible in the manner of your choosing. However, you don’t have to do any daily handling of your overseas team – that’s handled by your assigned manager.

On the flip-side, you do have to manage the people you have working for you at home in your office. When it comes to in-house teams bad hires are a definite possibility. Someone who came across like gold during the interviews might not work out in actual practice. Or they may have a bad attitude which brings morale down.

When you outsource accounting you send the work out and it comes back in a high-quality and timely form. That’s more or less the entire transaction. But with in-house hires you’re not only taking on a worker’s skill-set, you’re also taking on every interaction they will ever have with every other worker in your office (and possibly every interaction they’ll have with clients and prospects, depending on their position).

If a bad hire is bringing down your office it’s up to you to get them out of there. Firing is just as much a part of your job as hiring people, and it can be a game-breaker to keep a bad hire on staff.

Let Anna do the compliance work for you

How it works

  • Follow us on Linkedin
  • Choose a month: August / September / October
  • Get Started!
Anna or one of our experienced staff will work for you the same way as any employee in your office, but will do it remotely.

A zone built for success

Take a look around your workspace – how would you describe it?

The design of your office has a major impact in two main areas. The first is on your in-house staff. Is this a place where a person would want to work? Or does it look like the epitome of some dreary government office environment with drab paint and tired furniture?

The second way your office décor is going to have an impact on your business is the impression it gives to clients. If it’s drab, you’re not going to look very successful. If it’s well appointed, you’re going to look like a firm that gets things done.

Since you outsource accounting, you’re going to have some extra cash lying around. Putting some of that money into making your firm’s office an inspiring place to work will boost your team’s morale as well as making you look successful.

Delegate, trust and be trusted.

Your team is going to be happiest, and certainly at their most efficient, when they know exactly what is expected of them. Talent that hasn’t had their roles clearly defined are always going to be nervous that they’re not giving you what you need.

By the same token, you’re not going to be sure your people are giving you what you need. That means you or your managers are going to have to be micromanaging, constantly looking over the shoulders of your employees. That’s a waste of your time and makes your employees feel like they aren’t trusted.

Employees who don’t feel trusted are going to be much harder to get fired up when you announce the firm’s goals.

One of the side benefits you’ll find you gain when you outsource is that it makes you create clearly defined workflow documents. These may seem confining at first, but those limits are actually going to free up your team and make them much happier in their work. They’ll know exactly what you want from them, and how you want it to be achieved.

Need help with…

  • BAS
  • IAS
  • Tax Returns
  • Payroll
  • Reporting
  • Admin Work
  • Accounts reconciliation
  • Job dispatch / Job receipts
  • Contractor payments
  • Industry-specific Software operators

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Security Industry.

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved

January 4, 2017

Levelling the Playing Field

BOSS - Back Office Shared Services Australia

When You Need Australian Quality and Complete Control

Call 1800 88 92 32

Levelling the Playing Field

The Australian Security Industry has become extremely competitive. Increased competition has forced companies to reduce operational costs to keep prices attractive, and retain existing customers.

In a marketplace with razor-thin margins, large companies have benefited from a major advantage which used to be exclusive to them: economies of scale. They have used this in a variety of ways, but there’s one area that has played an important role in keeping their internal costs down: the outsourcing of non-strategic processes

Fortunately, Small and Medium Businesses (SMB) are no longer in a disadvantageous position. Outsourcing is now available for firms of any size.

Outsourcing accounting and admin work helps businesses to expand in two major ways. First, it frees you up to work on your business not in your business. It means you have more time to give additional service and develop new offerings for existing clients, time to look for new clients and develop new areas of services. Second, it saves businesses a significant amount of overhead.

It’s extremely rare to find a large company that doesn’t outsource some of its non-core processes. It’s almost as difficult to find SMB that do outsource processes. Is there a reason for this? Not really. Some SMB directors think that the advantages are not big enough to implement the change. Other companies are just reluctant to change. One thing is for sure: large companies will continue their efforts to shrink operational costs in order to reduce prices or improve their margins. Small and Medium size business can increase their margins and gain in flexibility as well by outsourcing accounting and other admin work.

 

Let Anna do the compliance work for you

How it works

  • Follow us on Linkedin
  • Choose a month: August / September / October
  • Get Started!
Anna or one of our experienced staff will work for you the same way as any employee in your office, but will do it remotely.
Outsourcing with BOSS is easy. This video shows you how.

Need help with…

  • BAS
  • IAS
  • Tax Returns
  • Payroll
  • Reporting
  • Admin Work
  • Accounts reconciliation
  • Job dispatch / Job receipts
  • Contractor payments
  • Industry-specific Software operators

Back Office Shared Services (BOSS) is the only Australian outsourcing and offshoring company who specializes in the Security Industry.

BOSS, BACK OFFICE SHARED SERVICES PTY LTD.
Suite 2, 345 Pacific Highway,
LINDFIELD, NSW 2070
1800 889 232
www.boz.com.au
@2018 ALL RIGHTS RESERVED.
Liability Limited By a Scheme Approved